What Information We Hold and Why
When you open an account, we collect your registration details — name, email address, and phone number — along with the payment identifiers linked to your DANA, OVO, or GoPay wallet. We do not store your full e-wallet credentials; only the reference tokens needed to match
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your deposit or withdrawal to your account. Session data such as login timestamps, device type, and IP address is logged for security purposes and to detect unusual access patterns. If you contact our support team, that conversation history is retained so we can follow up accurately.
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We do not sell your personal data to third parties. Data shared with payment processors — including DANA, OVO, and GoPay — is limited to what those rails require to complete a transaction. Players in Surabaya and across Indonesia access the same account protections regardless of
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which local wallet they use. Availability of certain features depends on local law and eligible regions. We retain your account data for as long as your account remains active; once you request closure, we begin the deletion process in line with applicable data-retention obligations.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.